Answers to Frequently Asked Questions (FAQ's)


Table of Contents

  1. Netiquette These people say it better than I can
  2. Glossary of Internet Terms If you don't know what it means
  3. Want to learn how to surf ?
  4. Rates and Description of Service
  5. How to Contact Us
  6. How do I Download ?
  7. Email Settings
  8. How do I place a web page on Chase 3000 ?
  9. Is My Computer Secure
  10. Privacy
  11. Pornography and Censorship
  12. Speed

Rates and Description of Services

We offer local access to the internet, via either dial-up access or wireless (high-speed, always-on) service.


$25.00 / Month; Standard Account (Dial-up or Wireless (at annual rate))

Your account provides unlimited hours of access per month. Each account comes with one email address and up to 5 Mb of web space for your own homepage.


Free Additional Email Addresses.  And, you have a chance to get a month of Internet for free.  Find out how!


$5.00/Mb/Month; Web Presence Only

For those who do not want to access the Internet themselves but would like to advertise their business or themselves, this is the account for you. You may place a description of your service or product and leave a phone number and/or address where people may contact you.


$1.00/Mb/Month; Additional Web Space

For those who have either a standard or business account, we will sell additional hard drive space at $1.00/Mb/Month. This is for those who have a lot of graphics on their pages or have a large number of pages.


Discounts

For dial-up service, we offer a 5% discount on prepaid quarterly accounts and a 10% discount on prepaid annual accounts.  
Monthly Dialup = $25/month
Quarterly Dialup = $71.25 every 3 months
Yearly Dialup = $270.00 once per year

For wireless service:
Monthly Wireless = $26/month
Yearly Wireless = $300 a year (saves you $1 per month to prepay)


Billing

All billing will be done online, and there will be no paper sent to you (we like trees!). We have started a new program that we hope will allow you to check the status of your account and print any reports out on your printer. Check on your emailed invoice for a link where you can look at your account.


How to Contact Us

Email Chase 3000


Snail Mail:

P.O. Box 760, Imperial, NE 69033


Phone:

308-882-3000 Voice
308-882-9050 Data (the number you put in when setting up your dialup account)


Email Settings

Go here for complete instructions!

Netscape users (I'll use my username as an example.  On yours, of course, use your username.)

Options|Mail and News Preferences|Servers tab

First line, Outgoing Mail: mail.chase3000.com
Second line, Incoming Mail: mail.chase3000.com
Third line, Pop3 Username: steve

Options|Mail and News Preferences|Identity tab

First line, Your Name: Steven D. Smith
Second Line, Your Email: steve@chase3000.com
Reply to Address: steve@chase3000.com

 

Internet Explorer Users

Mail button, then Mail|Options|Server tab

Name: Steven D. Smith
Email Address: steve_2@chase3000.com
Outgoing Mail: mail.chase3000.com
Incoming Mail: mail.chase3000.com
Pop3 Account: steve_2 (i.e. your username)
Password Enter it here, if you don't want to enter
it every time your mail is checked.  It will probably show up as asterisks (*) or dots.
That's a security feature, just in case someone is looking over your 
shoulder as you are typing.  Type carefully.  It really IS getting your 
password how you type it from your keyboard.

Play with the other settings to learn what they do.

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How do I place a web page on Chase 3000 ?

  1. Email Chase 3000 requesting a directory.
  2. Your directory will be ""www.chase3000.com/YourUserID/
  3. Create your page using the software of your choice. Refer to Recommendations for suggestions
  4. Obtain a program such as WS_FTP, or you can use Front Page.
  5. Using WS_FTP or Front Page, connect to (call us for this information -- 308-882-3000)
    1. Host Name 
    2. Host Type 
    3. Your assigned User ID and your assigned password
  6. This will place you in your assigned directory to which you may transfer files.
  7. If you name your primary file "index.htm", then all visitors will see this file first.
  8. Email Chase 3000 letting us know you are up so that we may link to your page.
  9. A link back to www.chase3000.com would be appreciated.
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Is My Computer Secure

You can protect your mail with PGP encryption software, which you can obtain for free. It is one of the most powerful programs available to the public, and the government has attempted unsuccessfully to stop its export. Contact PGP for a more complete description of the software and the issues surrounding it.

There are extensive resources available on this subject. Use one of the search engines using the keyword "security," and you will find more than you can hope to read.

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Privacy

Chase 3000 makes customer information available only to people within Chase 3000 who need to know it to do their jobs.

Email and Privacy

Email messages can be seen by someone you do not intend to see it, but only if the recipient sends your message on to someone else or prints a copy of it and leaves the copy where others see it. Or, if you share your password with someone else, that person can read your messages.  Worse, that person could tell others what your password is.  

If something goes wrong with sending your message, an electronic postmaster might look at the headers (like the addresses on an envelope) or the message itself to try to redirect it to the appropriate place. Most postmasters use the "Don't Look" theory of Postmaster Ethics documented by Pat McGregor, then of the University of Michigan. Postmasters usually don't look at the messages themselves. One postmaster said, "It's like being a doctor, you only look at enough to diagnose the problem."

The best way to ensure privacy of your email is to use encryption, essentially putting your message into a code only your recipient can decipher. You can get more information about Practical Tools for Protecting Your Privacy from the Electronic Privacy Information Center.

Your Email Address

Your email address may be public, even if your password is private. You probably give your email address to your friends and colleagues. You have it printed on your business cards or you include it in your family's winter holiday letter. Or, someone finds it on the Internet. There are many ways that another Internet user can find your email address. If you:

you may be making your email address available to others.

If you post to a newsgroup or join a mailing list, your email address has become "public." People who know your email address can add your address to a list, unknowingly, by sending you a joke page, greeting card, or a news article ("Email this article to a friend").  They mean no harm, as a general rule.  But, in this age of communications, your email address simply gets "out there."

Privacy and the Web

When you are browsing the web, there are other ways for people to find out about you. For example , you can

Some web software will collect information about your browser, the operating system you are using, your email address, the last site you visited, and your name. If you'd like to see what can be reported about you, visit the Center for Democracy in Technology's website for their Privacy Demonstration. When you want to visit websites anonymously, you can go through The Anonymizer.

Trading Information for Services

When you register your name at a website, you are providing demographic data about yourself in return for the services that the website provides. Some websites will use your address and your description of your interests to send you related materials via email or postal mail. Some websites will release (or sell) information about you to others. The Interactive Services Association and the Direct Marketing Association have jointly developed some principles for online marketing. These guidelines help marketers and consumers by setting up some ground rules for good marketing practices. The United States Federal Trade Commission, the law enforcement agency charged with protecting consumers, has held several workshops on consumer protection and privacy. They maintain a mailing list where the issues are discussed. You can join the discussion, too.

Directories

Finally, there are directory websites that feature information compiled about people, their email addresses, their postal addresses and telephone numbers. These sites are great, if you want to find your long lost friend from elementary school. They do, however, have information about you that you should review. For example, visit these sites and see what they know about you:

You can register with these sites and change or remove your personal information stored with them.

Chase 3000 Subscriber Privacy Notice

As part of the customer registration process, Chase 3000 collects the name and address of each customer. Chase 3000 also collects the home telephone numbers of the registering customer and any company name the customer wishes to provide.

Visits to Chase 3000's web site are logged. Data recorded in the log are used to improve network and site performance and to help Chase 3000 improve the content and navigation of the sites.

Your best protection is education. Know what others can know about you. Know how to change and remove it.

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Pornography and Censorship

As your ISP, we have no more ability to control what comes to your computer than the mailman has to screen the magazines he delivers to your box. We can help you find software that will limit where your computer can go on the Internet, though. We feel this is the second best protection you can have. The best protection comes from providing sufficient education so your children choose not to go places you don't want them to.

Most sites to which you don't want your children going require a credit card before they can enter. Train them well, and they will not stray.

Protection Software

Cyberpatrol  $30 + $30 per year for updates; updates only necessary for very restrictive use.

Cybersitter  Filtering program ($)

Cybersnoop Another filtering program ($)

Net Nanny  Yet another filtering program ($)

We-Blocker  Free filtering program

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Speed

Things We Can Do

For dial-up service, we operate on a 56K line. Two 28.8 modems at full graphic download would fill the bandwidth. Most ISPs have one modem line for every 7 to 12 subscribers. We try to keep this at 1 line to every 3 subscribers. 

With our wireless service, you are allowed up to 512kBs down/128kBs up at $26 per month, burstable to 1024kBs (if few people are using the network at the time, you are given the whole road!). 

Things You Can Do

The more RAM, the faster the processor, and the larger the video memory, the faster your computer will perform. You can also access the net during non-peak hours.  This will slightly improve performance, but our network is not strained.  So, you should be able to get a good connection at any time.

Things We Cannot Control

We cannot control the server capacity nor the line capacity on the sites with which you are attempting to connect. 

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Contact Us

If you have any other questions or comments, you may contact us at c3@chase3000.com


Go to the Chase 3000 Homepage

Last Updated: 03/27/08